Prodloop Technologies Private Limited
Effective Date: January 14, 2025
Prodloop Technologies Private Limited (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and
safeguard your personal data when you visit our website (www.prodloop.com) (http://www.prodloop.com) and use our services (collectively referred to as “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the terms outlined herein. If you do not
agree to this Privacy Policy, please do not access or use our Services.
Information We Collect
We may collect the following types of personal data and information:
Personal Data
This includes, but is not limited to, your name, email address, phone number, company name, job title, postal address, IP address, location data, and other information
you may provide when creating an account or contacting us. We may also collect sensitive personal data such as passwords, financial information, biometric data and
health data depending on the nature of your interactions with our services, but will obtain explicit consent from you prior to any such collection.
Usage Data
We collect information about how you interact with our Services, including your IP address, browser type, pages visited, time spent on those pages, your location and
other activities within the platform.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These may include essential cookies for website functionality, performance cookies
to improve the performance of the site, and analytics cookies for tracking usage. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the personal data we collect for various purposes, including:
To provide and maintain our Services
To notify you about changes to our Services
To allow you to participate in interactive features of our Services when you choose to do so;
To provide customer support
To gather analysis or valuable information so that we can improve our Services. For example we may aggregate user information to study trends on usage of the
platform;
To monitor the usage of our Services
To detect, prevent and address technical issues
To market our products and services, subject to your explicit consent
We will obtain your explicit consent prior to collecting or processing any sensitive personal data, or processing your data for purposes other than those initially
specified.
Disclosure of Your Information
We do not sell or rent your personal data to third parties. We may share your personal data in the following circumstances:
With Service Providers
We may employ third-party companies and individuals to facilitate our Services (“Service Providers”), to provide the Services on our behalf, perform Service-related
services, assist us in analyzing how our Services are used, or to perform customer support services. These third-party companies have access to your personal
information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples of service providers may include but
are not limited to web hosting providers, marketing services and customer support services.
For Legal Reasons
We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers
In connection with any merger, sale of company assets, financing or acquisition, we may need to share personal data with potential acquiring companies or partners.
We will not share your personal data with any other third party without obtaining your explicit consent, except where legally obligated to do so.
Cross Border Data Transfers
If any personal data is transferred, processed or stored outside of India, we will take all necessary steps to ensure that it is done in accordance with the requirements of
the Digital Personal Data Protection Act, 2023 and that data is only moved to territories as allowed by the act. We will inform you of countries where the data may be
stored, processed or transferred.
Data Security
We take reasonable measures to protect your personal data from unauthorized access, use, alteration, or destruction. These measures include:
Use of encryption to protect sensitive data in storage and in transit
Implementation of firewalls and intrusion detection mechanisms
Regular security audits and vulnerability assessments
Restriction of access to personal data to those who need to know
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means
to protect your personal data, we cannot guarantee absolute security.
Retention of Your Information
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required for regulatory, legal, or other compliance
purposes. This includes retaining your data while you have an account with us, or for such time as required to fulfill the purpose for which it was collected, and for such
time as may be required by law. After this time period your data will be safely and securely deleted or anonymized. For specific periods for which certain data may be
retained, contact the grievance officer mentioned at the end of this policy.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including:
The Right to Access: You have the right to request copies of your personal data
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete
The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions
The Right to Restriction of Processing: You have the right to restrict or limit the manner in which your personal data is processed
The Right to Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format
The Right to withdraw consent: You may withdraw your consent for data processing at any time. This will not impact the legality of processing done prior to the
withdrawal of consent.
To exercise these rights, please contact us using the contact details provided below. We may require you to verify your identity before acting on your requests. We will
respond to your requests within 30 days of receipt.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this
Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page and will apply to all data, including data
collected prior to the update.